General:

Where are you located?

Our head office is located in Toronto, Canada

How can I contact you?

You can contact us with any questions or concerns at info@prairieswim.com. Please allow 24-48 hours for us to get back to you! 

How do I know what size to order?

We have size guides that you can refer to for each piece. We also have the sizes listed that our models wear for reference. Please DM us on Instagram, or reach out to info@prairieswim.com if you need additional help!

How can I care for my suit?

We suggest rinsing your suit in cold water immediately after each wear. Please hand wash in cold water with bathing suit soap, gently squeeze out the water and lay the suit flat out to dry in a shaded area.

Where can I buy your suits?

Our suits are only available to purchase online here at www.prairieswim.com

Shipping:

What is your shipping policy?

All swim orders are fulfilled within 24-48 hours of receipt of your order. Orders received after 1:00 PM EST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We do not ship on any national holidays.

How can I track my order?

Once your order has shipped, we send you an email containing a tracking number. If you did not receive this email, please contact info@prairieswim.com.

What shipping methods do you offer?

Canada

 

Shipping Cost

Order Total

Shipping Type

Free

Over $100

Standard shipping with tracking number (3-7 business day)

$12

Under $100

Standard shipping with tracking number (3-7 business days)

$18

All orders

Express shipping with tracking number (2 business days

United States

Shipping Cost

Order Total

Shipping Type

Free

Over $100

Standard shipping with tracking number (2-8 business day)

$12

Under $100

Standard shipping with tracking number (2-8 business days)

$18

All orders

Express shipping with tracking number (2 business days)


Australia, New Zealand and UK there is a flat $30 shipping fee + duties

Do I need to pay duties? 

There are no duties for Canadian and US orders. 

All orders placed outside of Canada are considered International and customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order - we cannot advise the cost as these charges will vary according to country. . If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.

Can I cancel or modify my order?

Please review all information carefully before placing your order, as we are unable to make changes after your order has been placed. Please contact info@prairieswim.com to request order cancellation if needed, however it is not guaranteed.

Returns/Exchanges:

What is your return policy?

Canada

We will happily exchange or accept returns on any unworn, unwashed and unaltered pieces with the original tags and hygiene liner within 10 days of date of delivery.

To begin the refund or exchange process, click here.

We'll send you a shipping label to attach to your package, as well as detailed instructions on what to do next. There is a $12 return fee.

We will inspect the piece(s) once received and can deny the return if the piece(s) are not in the original state. In this case, the item will be sent back, and the exchange/refund will be denied.

We will process the full credit within 10-14 days after receiving and approving the item. 

*To note* - we do not cover the cost of shipping back a product for refund. 

International 

We will happily exchange or accept returns on any unworn, unwashed and unaltered pieces with the original tags and hygiene liner within 10 days of date of delivery.

However, we do not provide return labels for International orders, you are responsible for mailing your items back to us.

To begin the refund or exchange process, click here.

Sale Items

All sale items are considered final sale and not eligible for refund or exchange.

For any other questions, please email us at info@prairieswim.com