General:

Where are you located?

Our head office is located in Toronto, Canada

How can I contact you?

You can contact us with any questions or concerns at info@prairieswim.com. Our customer services hours are Monday-Friday, 8 am - 5:30 pm EST.

How do I know what size to order?

We have size guides and a fit finder that you can refer to for each piece. We also have the sizes listed that our models wear for reference. Please DM us on Instagram, or reach out to info@prairieswim.com if you need additional help!

How can I care for my suit?

We suggest rinsing your suit in cold water immediately after each wear. Please hand wash in cold water with bathing suit soap, gently squeeze out the water and lay the suit flat out to dry in a shaded area.

Where can I buy your suits?

Our suits are only available to purchase online here at www.prairieswim.com

Shipping:

What is your shipping policy?

All swim orders are fulfilled within 2-4 business days of receipt of your order. Please note delays longer than 4 days may occur.

How can I track my order?

Once your order has shipped, we send you an email containing a tracking number. If you did not receive this email, please contact info@prairieswim.com.

If your tracking information shows that your package was delivered, but you have not received it, email us at info@prairieswim.com. 

*NOTE: we do not take responsibility for lost/missing packages that show successful delivery to the order address. Delays caused by the carrier are not the responsibility of Prairie Swim.

What shipping methods do you offer?

Standard shipping is typically 3-7 business once the order has been fulfilled.

Canada

 

Shipping Cost

Order Total

Shipping Type

Free

Over $150

Standard shipping with tracking number (3-7 business day)

$12

Under $150

Standard shipping with tracking number (3-7 business days)

 

United States

Shipping Cost

Order Total

Shipping Type

Free

Over $150

Standard shipping with tracking number 

$12

Under $150

Standard shipping with tracking number 


Australia, New Zealand and Europe there is a flat $30 shipping fee + duties

Do I need to pay duties? 

There are no duties for Canadian orders.

All orders placed outside of Canada are considered International and customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order - we cannot advise the cost as these charges will vary according to country. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.

Can I cancel or modify my order?

Please review all information carefully before placing your order, as we are unable to make changes after your order has been placed. Please contact info@prairieswim.com to request order cancellation if needed, however it is not guaranteed.

Returns/Exchanges:

How do I place a return or exchange?

We're sorry your suit didn't work out!

Please click here for more details on how to start your return.

We do not offer direct exchanges. If you want to exchange an item, please follow the return process here.

Do you provide refunds for returning items?

We provide store credit on returning items, as long as they meet the requirements listed on our returns policy page! Please see here for more details.

Pre-Ordered Items: 

Pre-Ordered item(s) are pieces that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Pre-Order item(s) to you directly.

Shipping Date

We provide an approximate shipping date for all Pre-Ordered item(s). We do our best to have the order ship on this date, however sometimes things are delayed and take longer than expected.

Can I modify my Pre-Order order?

If you need to modify your Pre-Order, such as changing a shipping address or contact information, please email info@prairieswim.com with your order # and modification.

Pre-Order payment

Your credit card will be authorized for the full order amount once your order is placed, but will be charged 2-3 days after your order prior to shipping.

For any other questions, please email us at info@prairieswim.com