General:

Where are you located?

Our head office is located in Toronto, Canada

How can I contact you?

You can contact us with any questions or concerns at info@prairieswim.com. Please allow 24-48 hours for us to get back to you! 

How do I know what size to order?

We have size guides that you can refer to for each piece. We also have the sizes listed that our models wear for reference. Please DM us on Instagram, or reach out to info@prairieswim.com if you need additional help!

How can I care for my suit?

We suggest rinsing your suit in cold water immediately after each wear. Please hand wash in cold water with bathing suit soap, gently squeeze out the water and lay the suit flat out to dry in a shaded area.

Where can I buy your suits?

Our suits are only available to purchase online here at www.prairieswim.com

Shipping:

What is your shipping policy?

All swim orders are fulfilled within 24-48 hours of receipt of your order. Orders received after 1:00 PM EST are shipped the following day. All orders received after 1:00 PM on Friday will be shipped the following Monday. We do not ship on any national holidays.

How can I track my order?

Once your order has shipped, we send you an email containing a tracking number. If you did not receive this email, please contact info@prairieswim.com.

If your tracking information shows that your package was delivered, but you have not received it, email us at info@prairieswim.com. 

*NOTE: we do not take responsibility for lost/missing packages that show successful delivery to the order address. Delays caused by the carrier are not the responsibility of Prairie Swim.

What shipping methods do you offer?

Canada

 

Shipping Cost

Order Total

Shipping Type

Free

Over $125

Standard shipping with tracking number (3-7 business day)

$12

Under $125

Standard shipping with tracking number (3-7 business days)

United States

Shipping Cost

Order Total

Shipping Type

Free

Over $125

Standard shipping with tracking number 

$12

Under $125

Standard shipping with tracking number 


Australia, New Zealand and UK there is a flat $30 shipping fee + duties

Do I need to pay duties? 

There are no duties for Canadian orders.. 

All orders placed outside of Canada are considered International and customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order - we cannot advise the cost as these charges will vary according to country. . If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.

Can I cancel or modify my order?

Please review all information carefully before placing your order, as we are unable to make changes after your order has been placed. Please contact info@prairieswim.com to request order cancellation if needed, however it is not guaranteed.

Returns/Exchanges:

What is your return policy?

We will happily exchange or accept returns for store credit within 14 days of date of delivery.

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached
  • Hygiene sticker(s) must be on

To begin the refund or exchange process, please email us at info@prairieswim.com - subject line: Return/Exchange - Order #, and include the reason for the return/exchange.

However, we do not provide return labels for returned/exchanged orders, you are responsible for mailing your items back to us.

Once received, we will inspect the item(s) and if it meets the criteria as above we will process the store credit within 5-10 days after receiving and approving the item. 

Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. If it is determined to be soiled, orders will not be accepted for a return or store credit. Prairie Swim cannot send back the order and will have to damage out any soiled items.

Sale & Promotion Items

Items purchased during a promotion of 15% discount and more, or a promotion including gifted product are eligible for store credit or exchange only.

All sale items are considered final sale and not eligible for refund or exchange. No exceptions.

If you are wondering what size to order, please email us at info@prairieswim.com or fill out our size guidance form.

For any other questions, please email us at info@prairieswim.com