Shipping Fulfillment

All swim orders are fulfilled within 2-4 business days of receipt of your order. Please note delays longer than 4 days may occur.

Tracking your order

Once your order has shipped, we send you an email containing a tracking number. If you did not receive this email, please contact info@prairieswim.com.

If your tracking information shows that your package was delivered, but you have not received it, email us at info@prairieswim.com. 

*NOTE: we do not take responsibility for lost/missing packages that show successful delivery to the order address. Delays caused by the carrier are not the responsibility of Prairie Swim.

Shipping Methods

Standard shipping is typically 3-7 business days once fulfilled.

Canada

 

Shipping Cost

Order Total

Shipping Type

Free

Over $150

Standard shipping with tracking number 

$12

Under $150

Standard shipping with tracking number 

 

United States

Shipping Cost

Order Total

Shipping Type

Free

Over $150

Standard shipping with tracking number

$12

Under $150

Standard shipping with tracking number


Australia, New Zealand and UK there is a flat $30 shipping fee + duties

Duties

There are no duties for Canadian orders. 

All orders placed outside of Canada are considered International and customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order - we cannot advise the cost as these charges will vary according to country. . If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.


Order Cancellations & Modifications

Please review all information carefully before placing your order, as we are unable to make changes after your order has been placed. Please contact info@prairieswim.com to request order cancellation if needed, however it is not guaranteed. 

Pre-Ordered Items: 

Pre-Ordered item(s) are pieces that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Pre-Order item(s) to you directly.

Shipping Date

We provide an approximate shipping date for all Pre-Ordered item(s). We do our best to have the order ship on this date, however sometimes things are delayed and take longer than expected.

Can I modify my Pre-Order order?

If you need to modify your Pre-Order, such as changing a shipping address or contact information, please email info@prairieswim.com with your order # and modification.

Pre-Order payment

Your credit card will be authorized for the full order amount once your order is placed, but will be charged 2-3 days after your order prior to shipping.