SHIPPING POLICY

Shipping Fulfillment

All swim orders are fulfilled within 2-4 business days of receipt of your order. Please note delays longer than 4 business days may occur.

Please note that all in-stock items that are purchased with a pre-ordered item will ship together when the pre-ordered item is ready to ship. If you would like to receive your in-stock item first, you must place two orders; one for in-stock item and one for pre-order.

Tracking your order

Once your order has shipped, we send you an email containing a tracking number. If you did not receive this email, please contact info@prairieswim.com.

If your tracking information shows that your package was delivered, but you have not received it, email us at info@prairieswim.com. 

*NOTE: we do not take responsibility for lost/missing packages that show successful delivery to the order address. Delays caused by the carrier are not the responsibility of Prairie Swim.

Shipping Methods

Standard shipping is typically 3-10 business days once fulfilled.

 

 

United States

Australia, New Zealand and UK - there is a flat $30 shipping fee + duties

Duties

There are no duties for Canadian orders. 

All orders placed outside of Canada are considered International and customers are responsible for all customs charges that may arise after it enters the receiving country. This includes any additional duties/taxes on the order - we cannot advise the cost as these charges will vary according to country. If the customer refuses to pay the duties/tax, customer will be refunded their order less return shipping and duties/tax.

Order Cancellations & Modifications

Please review all information carefully before placing your order, as we are unable to make changes after your order has been placed. Please contact info@prairieswim.com to request order cancellation if needed within 2 hours, however it is not guaranteed. 

Pre-Ordered Items: 

Pre-Ordered item(s) are pieces that have not yet arrived to us, but can be purchased in advance for when they do. Once we have the items in stock, we will ship the Pre-Order item(s) to you directly.

Please note that all in-stock items that are purchased with a pre-ordered item will ship together when the pre-ordered item is ready to ship. If you would like to receive your in-stock item first, you must place two orders; one for in-stock item and one for pre-order.

Shipping Date

We provide an approximate shipping date for all Pre-Ordered item(s). We do our best to have the order ship on this date, however sometimes things are delayed and take longer than expected.

Can I modify my Pre-Order order?

If you need to modify your Pre-Order, such as changing a shipping address or contact information, please email info@prairieswim.com with your order # and modification.

Pre-Order payment

Your credit card will be authorized for the full order amount once your order is placed, but will be charged in full 2-3 days after your order is placed prior to shipping.